Cwm Taf Morgannwg University Heath Board

A new set of standards were annouced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from the GP practices.

These standards are set out below;

• Patients recieved a prompt reposnse to their contact with a GP practice via the telephone
• Pratices have the appropriate telephony system in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
• Patients recieved bilingual (Welsh and English) information on local and emergecy services when contacting a practice
• Patients can use a range of options to contact their GP practice and to make an appointment
• Patients are able to email a practice to request a non-urgent consultation or a call back.
• Patients are able to access information on how to get help and advice.
• Patients recieved the right care at the right time in a joined up way that is based on their needs.
• Practices understand the needs of their patients and use this information to anticipate the demand on its services.

Cwm Taf Morgannwg University Heath Board will be supporting your GP practice to ensure that these standards are achieved by March 2021

Published: Mar 29, 2022