Surgery Activity

December 2022

incoming calls

Total number of calls to surgery

3,919

Down-291 (4,210)

incoming calls answered

Calls answered within 2  mins

1,875

Down-398 (2,273)

incoming calls abandoned

Number if calls abandoned

432

Up 106 (326)

Prescriptions

Items issued via prescription

14,502

Up316(14,186)

Referrals

Referrals Made

233

Down-118 (351)

Med3s

Med3s Issued

403

Down -75 (478)

Outbox

Admin Comms Issued

528

Down-3,237 (3,765)

messages

Total messages sent and revieved

207

Down-48 (255)

digital requests

Total digital requests submitted

679

Down -68 (747)

Appointments

Appointments Total

4,957

Down-535 (5,492)

Appointments seen

Appointments Seen

(96.752%)

4,796

Down-513 (5,309)

Appointments Did not attend

Did not attend

(3.248%)

161

Down-22 (183)

Published: Feb 8, 2023