Surgery Activity

February 2024

incoming calls

Total number of calls to surgery

3,991

Down-93 (4,084)

incoming calls answered

Calls answered within 2 mins

2,235

Up 252 (2,003)

incoming calls abandoned

Number of calls abandoned

259

Down -74 (333)

Prescriptions

Items issued via prescription

13,816

Down-1,843 (15,659)

Referrals

Referrals Made

254

Up22 (232)

Med3s

Fit Notes Issued

357

Down-72 (429)

Outbox

Admin Comms Issued

2,031

Down-77 (2,108)

messages

Total messages sent and revieved

188

Up77 (111)

digital requests

Total digital requests submitted

223

Up34 (189)

Appointments

Appointments Total

4,308

Down-117(4,425)

Appointments seen

Appointments Seen

(97.238%)

4,189

Down-118 (4,307)

Appointments Did not attend

Did not attend

(2.762%)

119

Up1 (118)

Published: Apr 2, 2024