Surgery Activity

January 2023

incoming calls

Total number of calls to surgery

3,910

Down-9 (3,919)

incoming calls answered

Calls answered within 2  mins

2,788

Up913 (1,875)

incoming calls abandoned

Number if calls abandoned

167

Down -265 (432)

Prescriptions

Items issued via prescription

14,524

Up22 (14,502)

Referrals

Referrals Made

297

Up64 (233)

Med3s

Med3s Issued

500

Up 97 (403)

Outbox

Admin Comms Issued

619

Up91 (528)

messages

Total messages sent and revieved

148

Down-59 (207)

digital requests

Total digital requests submitted

349

Down-330 (679)

Appointments

Appointments Total

4,817

Down-140 (4,957)

Appointments seen

Appointments Seen

(96.367%)

4,642

Down-154 (4,796)

Appointments Did not attend

Did not attend

(3.633%)

175

Up14 (161)

Published: Mar 7, 2023