Surgery Activity

January 2024

incoming calls

Total number of calls to surgery

4,084

Up906 (3,178)

incoming calls answered

Calls answered within 2 mins

2,003

Up 1 (2,002)

incoming calls abandoned

Number of calls abandoned

333

Up 186 (147)

Prescriptions

Items issued via prescription

15,659

Up1,680 (13,979)

Referrals

Referrals Made

232

Down--36 (268)

Med3s

Fit Notes Issued

429

Up173 (256)

Outbox

Admin Comms Issued

2,108

Up596 (1,512)

messages

Total messages sent and revieved

111

Down-17 (128)

digital requests

Total digital requests submitted

189

Up15 (174)

Appointments

Appointments Total

4,425

Up636 (3,789)

Appointments seen

Appointments Seen

(97.333%)

4,307

Up693 (3,614)

Appointments Did not attend

Did not attend

(2.667%)

118

Down-57 (175)

Published: Mar 14, 2024