Surgery Activity

March 2023

incoming calls

Total number of calls to surgery

4,385

Up614 (3,771)

incoming calls answered

Calls answered within 2 mins

2,790

Up337 (2,453)

incoming calls abandoned

Number of calls abandoned

298

Up66 (232)

Prescriptions

Items issued via prescription

15,704

Up2,479 (13,225)

Referrals

Referrals Made

342

Up30 (312)

Med3s

Fit Notes Issued

379

Down -69 (448)

Outbox

Admin Comms Issued

612

Up30 (582)

messages

Total messages sent and revieved

151

Up23 (128)

digital requests

Total digital requests submitted

349

Up60 (289)

Appointments

Appointments Total

5,082

Up640 (4,442)

Appointments seen

Appointments Seen

(96.163%)

4,887

Up570 (4,317)

Appointments Did not attend

Did not attend

(3.837%)

195

Up70 (125)

Published: May 9, 2023