Surgery Activity

May 2024

incoming calls

Total number of calls to surgery

3,988

Down-124 (4,112)

incoming calls answered

Calls answered within 2 mins

2,602

Up 299 (2,303)

incoming calls abandoned

Number of calls abandoned

152

Down -107 (259)

Prescriptions

Items issued via prescription

2,789

Down-13 (2,802)

Referrals

Referrals Made

401

Down-15 (416)

Med3s

Fit Notes Issued

367

Down-23 (390)

Outbox

Admin Comms Issued

2,412

Down-330 (2,742)

messages

Total messages sent and revieved

269

Up71 (198)

digital requests

Total digital requests submitted

291

Down-14 (305)

Appointments

Appointments Total

5,081

Up172 (4,762)

Appointments seen

Appointments Seen

(96.753%)

4,916

Up154 (4,762)

Appointments Did not attend

Did not attend

(3.247%)

165

Up18 (147)

Published: Jul 2, 2024