Surgery Activity

February 2025

incoming calls

Total number of calls to surgery

3,838

Down-194 (4,032)

incoming calls answered

Calls answered within 2 mins

2,112

Down -341 (2,453)

incoming calls abandoned

Number of calls abandoned

236

Up 39 (197)

Prescriptions

Items issued via prescription

13,838

Down-1,121(14,959)

Referrals

Referrals Made

366

Up11 (355)

Med3s

Fit Notes Issued

336

Down-34 (370)

Outbox

Admin Comms Issued

2,312

Down-2,135 (4,447)

messages

Total messages sent and received

281

Up31 (250)

digital requests

Total digital requests submitted

228

Down-34 (262)

Appointments

Appointments Total

4,420

Down449 (4,869)

Appointments seen

Appointments Seen

(97.376%)

4,304

Down-443 (4,747)

Appointments Did not attend

Did not attend

(2.624%)

116

Down-6 (122)

Published: Apr 25, 2025