Surgery Activity

November 2024

incoming calls

Total number of calls to surgery

3,832

Down-414 (4,246)

incoming calls answered

Calls answered within 2 mins

2,186

Down -370 (2,556)

incoming calls abandoned

Number of calls abandoned

202

Down -6 (208)

Prescriptions

Items issued via prescription

14,470

Down-625 (15,095)

Referrals

Referrals Made

428

Down-26 (454)

Med3s

Fit Notes Issued

377

Up37(340)

Outbox

Admin Comms Issued

1,901

Up242 (1,658)

messages

Total messages sent and received

314

Up17 (297)

digital requests

Total digital requests submitted

273

Up2 (271)

Appointments

Appointments Total

4,869

Down-923 (5,792)

Appointments seen

Appointments Seen

(97.125%)

4,729

Down-895(5,624)

Appointments Did not attend

Did not attend

(2.875%)

140

Down-28 (168)

Published: Jan 2, 2025