Surgery Activity

October 2023

incoming calls

Total number of calls to surgery

4,027

Up262 (3,765)

incoming calls answered

Calls answered within 2 mins

2,767

Up323 (2,444)

incoming calls abandoned

Number of calls abandoned

181

Down -35 (216)

Prescriptions

Items issued via prescription

14,762

Up969 (13,793)

Referrals

Referrals Made

266

Down-53 (319)

Med3s

Fit Notes Issued

399

Up 31 (368)

Outbox

Admin Comms Issued

452

Down-93 (545)

messages

Total messages sent and revieved

201

Up30 (171)

digital requests

Total digital requests submitted

241

Down-304 (545)

Appointments

Appointments Total

4,935

Up 828 (4,107)

Appointments seen

Appointments Seen

(96.413 %)

4,758

Up807 (3,951)

Appointments Did not attend

Did not attend

(3.587%)

177

Up21 (156)

Published: Dec 29, 2023